Causes of conflict in the workplace
However if the issue is important enough to create a conflict then it is surely important enough to resolve. However, this does nothing to improve the situation. The following tips will help to more effective handle conflicts in the workplace: 1. Communication and conflict resolution skills must be learned. Unresolved conflict can be costly! Poor Communication: different communication styles can lead to misunderstandings between employees or between employee and manager. There is one other important consideration, and that is the importance of teaching employees how to appropriately talk with each other. Clearly and publicly make it known what will and won't be tolerated. Keep the useful information, but let go of the negative feelings. While having a conflict resolution structure is important, effective utilization of conflict resolution processes is ultimately dependant upon the ability of all parties to understand the benefits of conflict resolution, and perhaps more importantly, their desire to resolve the matter. Recognizing and addressing the factors that give rise to the potential for conflict can have a positive impact on workplace and the productivity in the workplace. Employee Relations is available to assist at any step in this process. Where does conflict come from?
In fact, conflict is a normal and natural part of our lives, both professionally and personally. Perhaps most importantly for leaders, good conflict resolution ability equals good employee retention.
Poor communication in the workplace not only causes conflict but decreases productivity and employee morale. It is essential for organizational health and performance that conflict be accepted and addressed through effective conflict resolution processes.
It is, however, an effective measure to preserve the most important resources in the workplace — happy and productive employees.
Effects of conflict in the workplace
Our ability to accomplish our goals and objectives depends on the cooperation and assistance of others, which increases the opportunity for conflict. Handling and resolving conflicts that arise in the workplace is one of the biggest challenges managers and employees face. The use of good communication skills is essential in keeping the peace at work and home. What is this all about anyway? By actively resolving conflict when it occurs, we can create a more positive work environment for everyone. It is essential for organizational health and performance that conflict be accepted and addressed through effective conflict resolution processes. Interdependency within an organization feeds the lion of conflict. Summary Avoiding conflict is often the easiest way to deal with it. So, what creates conflict in the workplace? Emotions: Another common mistake made in workplace communications which leads to conflict is letting emotions drive decisions. Most often, poor communication and conflict resolution styles must be corrected and replaced with approaches that are more conducive to creating peace in the workplace and at home.
The basic components of conflict are: two or more persons are involved, there is a perceived incompatibility between ideas, actions, beliefs, or goals, the opposing sides see their way as the only way to achieve their goals and objectives.
The ability to manage conflicting goals and methods within a limited resource environment is critical. In some situations, it may come to the point where both employees are told that they must learn to work together in spite of their differences, or both must leave.
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